Returns & Exchanges
Information about returns, exchanges, refunds and return conditions.
Return Process
Returns and exchanges must be requested exclusively through our official return portal. Please use the “Start Return Process” menu in the footer of our homepage or use the following link directly:. https://blundi.store/apps/return_prime. Once your re
Exchange Process
To request a product exchange, please use our official return and exchange portal. Please use the “Start Return Process” menu in the footer of our homepage or use the following link directly:. https://blundi.store/apps/return_prime. Once your request
Return Conditions
To qualify for a valid return, products must be returned in the same condition as received:. • unused• undamaged• with original tags attached• in original packaging. Return requests must be submitted within 14 days after delivery. Products returned w
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund. If approved, refunds are processed within 7 business days using the original payment method. Please note that banks or credit card providers m
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective or incorrect item, contact our support team as soon as possible so we can review and resolve the issue promptly.
Non-Returnable Products
Certain products are not eligible for returns, including:. • underwear products• personalized or custom-made products• gift cards• promotional campaigns or final sale items• selected 2nd Life collection products. Please carefully review product descr